THE BUZZ
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Egret Consulting eNewsletter
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March 2010
Volume 11 Issue 3

How much money can I make?
by Ted Konnerth

We work with a lot of sales organizations across the country, helping them define their needs for sales talent and shape the specifications or expectations of attracting talent into their sales organization. Once we begin our recruitment phase, we encounter every sales stereotype. We talk with salespeople who could be described as complete professionals, or used-car salesmen, or overly-talkative, or pushy or eloquent or articulate or 'South Chicagoan'. In short, we understand sales people, since we are also sales people. But the one question that always arises in every conversation we have with sales people, from account executives to VP's of Sales... how much does it pay? Our response is the same to every person we speak with; we don't know, but once you meet the company, see the culture and the products you'll have a better idea of how the company will change your life; culturally, ethically, life-balance and of course... monetarily.

I just read Drive by Daniel Pink*.  Drive is a book that explores the motivation of people. It reports a fair amount of research on the topic of motivation and the results are surprising at first blush; in short, we are not motivated by money, we are motivated by three core fundamentals: Autonomy, Mastery and Purpose. Now this is assuming we have the basics of life covered: we're paying the bills, eating, driving a car, etc.  Mr. Pink reports of a small research project on puzzle solving, where both animals and people will solve puzzles solely for the benefit of mastering the puzzle. , if you add an incentive into the task, the results are... worse!

"Financial incentives can result in a negative impact on overall performance." London School of Economics, 2009.

"Higher incentives lead to worse performance" Federal Reserve Bank of Boston , 2009.

It turns out that creating financial incentive plans tend to set up counter strategies. Years ago, I spent way too many hours of my life devising incentive plans for my sales management team and I always remarked that every bonus plan establishes an immediate equal and opposite reaction than the intended desire. Sales people always want to find the 'loopholes' in incentive programs, and there are always loopholes.

According to Mr. Pink, the motivation to perform well is intrinsic and it can be enabled through coaching, for most people. It falls into our natural desire to direct our own lives and live for a purpose. The underlining assumption of compensation is that compensation plans are 'fair', for both internal and external equity purposes; such that all sales managers within a company are paid roughly the same amount and that the company’s compensation plans are roughly equal or close to the industry averages, or slightly above.

The key though, isn't to introduce huge financial incentives. Monetary rewards often 'cheapen' the value of the work. The ideal compensation plan for sales people would include non-monetary rewards: praise, public recognition or include added benefits; extra time off or a truly unique 'reward'.  A company might offer an employee the ability to work on something completely new to their 'work' during work hours for a period of time each week.  Mr. Pink reports on companies who assign "FedEx Days" to their employees, where one day a week the employees can work on any project they want, with the specific goal that they must have a deliverable within 24 hours of the FedEx Day. This works especially well in creative environments: engineering or marketing for example.

"How much does it pay?" will eventually become anachronistic and the next question may become: how much time can I devote to learning other sales channels, or to learning Hindi or to developing new product ideas? Mr. Pink feels that the culture of the 20's will be drastically different and that the Boomers will lead the way to providing 'work' for rewards that are far more intrinsic than financial rewards. Micro-managing to push someone to a financial incentive is simply counter to the way we're wired. Allowing people to solve the puzzle and benefit from the pleasure of mastering their craft while paying them a fair wage allows for a far more adapted and productive work force.

In short, we actually like to work. Money does not buy happiness. We are intrinsically rewarded to do a good job because we are motivated to master our craft and to work towards a purpose. Autonomy, Mastery and Purpose just may become monetized in a new approach to compensation plans.

*Pink, Daniel H.  Drive: the surprising truth about what motivates us. New York: Penguin Group, 2009.

 

Some Interesting links:

Zhaga Consortium - Industry-wide cooperation for the standardization of LED light engines - Netherlands

Smart Home: Green + Wired  -  "Green home" exhibit at the Museum of Science and Industry - Chicago, Illiniois




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Contact Ted Konnerth, tk@egretconsulting.com, for a consultation on marketing or re-capitalizing your company.